FAQ
- CAN I CHANGE MY ONLINE ORDER AFTER I HAVE PLACED IT?
Yes! email us at enquire@ultimatemoonlamps.com.au within 2 hours of when you placed the order if you require any changes.
- HOW DO I USE A DISCOUNT/COUPON CODE?
Once you’ve reached the cart or checkout stage, enter your discount code into our discount bar and click ‘Apply’. If the code is valid, your discount will be applied! Please note, only one promotion/discount code is redeemable per order.
- WHAT IF MY ITEM IS FAULTY?
We aim to provide our customers with products of the highest standard and quality. If you received an item with a manufacturing fault, we will help resolve the problem as fast as possible. If you receive your item but are unhappy with the purchase, will not refund the item unless it arrived damaged, deformed or significantly different to what was described or pictured on our website.
Please help us by providing a photo or two showing the defect/fault, which will speed up the returns process. Contact us via email at enquire@ultimatemoonlamps.com.au. For more information please see our return/refund policy.
- HOW DO I TRACK MY ORDER?
You can check on your orders status via our ‘TRACK ORDER’ part of our website. Simply enter in the email you used to order and the order number, eg. Order: #10144. (Note: Just the number without the # in front.)
We will ALWAYS send ALL information through that we receive from our couriers. Unfortunately, as we do only offer the basic standard shipping to provide you with more affordable shipping, sometimes tracking information may be limited on the customer’s end. For any questions please contact enquire@ultimatemoonlamps.com.au
- HOW CAN I PAY FOR MY ONLINE PURCHASES?
You can pay by VISA, MASTERCARD, AMERICAN EXPRESS, PAYPAL, AFTERPAY
- WHO DO I CONTACT IF I’M HAVING TROUBLE ORDERING ONLINE?
At any time email us at enquire@ultimatemoonlamps.com.au
- WILL ALL MY ITEMS ARRIVE TOGETHER?
That entirely depends on what you order.
If you purchase products from the one specific brand we feature, they will arrive together. If they’re from different distributors they’ll often arrive separately.
- NEED ANY FURTHER HELP?
At Ultimate Moon Lamps we’re always working to improve your experience with fast, simple and easy online shopping; we would love to hear your feedback and ideas from placing your order.
Email us at: enquire@ultimatemoonlamps.com.au
