At present, we only ship to Australia & New Zealand. Please expect all our pricing in Australia dollars (AUD$) and includes GST.
We, Ultimate Moon Lamps, as the merchant, do not have access to your payment information at all. All of our payments and billing etc are smoothly taken care of by PayPal, Stripe, or AfterPay, all highly regarded and trusted companies for buying and selling of products and services. Each have their own layers of security, encryption and protection so you can feel safe in shopping with us. For more information, please see their respective websites.
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Currently we offer payment through PayPal, Stripe (for all major debit/credit cards), and AfterPay.
Using Paypal you are able to pay directly fro your PayPal account which you be promoted to log into once you have selected PayPal at the checkout. Alternatively, you can also use Stripe system to pay via a credit or debit card (VISA, Mastercard, AMEX), without needing a specific PayPal Account.
We are also proud to announce that Ultimate Moon Lamps has partnered with AfterPay so you can “Shop Now, Enjoy Now, Pay Later.” Selecting AfterPay at the checkout, you will be able to get your hands on your order and then pay it off in four equal instalments, interest free. SHOP NOW!
Unfortunately we do not allow retail purchases or pick up at warehouse locations.
Ultimate Moon Lamps currently ships to all metropolitan and regional areas, Australia wide. We have valued customers enjoying our products throughout New South Wales, Victoria, South Australia, Tasmania, Western Australia, Northern Territory, Queensland, and Australian Capital Territory.
We are also currently looking into potential of shipping internationally. If you are outside of Australia and looking to purchase from us, please contact us, firstname.lastname@example.org and we will endeavor to help!
Yes! We have on offer free shipping, overnight, for ONLY 15cm-20cm 3 coloured and multicoloured moon lamps! Order before 12pm to ensure your order goes out in the post that same day for delivery the following day. Please note it may take another day or two if you’re out of the metropolitan area.
Absolutely not! Purchase one or as many of our products as you need.
Once you’ve reached the cart/checkout stage, enter your discount code into our discount bar and click ‘Apply’. If the code is valid, your discount will be applied! Please note, only one promotion/discount code is redeemable per order.
Once an order has been placed in our system, we have only a very small window of time to change or cancel the order, including change of address.
If there is a change that needs to be made, such as a change in product/colour/accessories or shipping address, please contact us immediately via email@example.com and we will endeavor to organize this for you up until the point that the order has been picked and packed by us or our partner supplies.
Once parcel has made its way into the hands of our courier, we are unable to make any more changes, including change of address.
If we cannot cancel an item of the order, you are welcome to return it according to our returns policy.
As soon as your order has been placed and payment has been received, a chain of event is set in notion to package your order, and have it dispatched from our Australian warehouse as soon as possible!
We aim to deliver all products within 5-10 days (if not, sooner!). Occasionally however, there can be delays with our couriers. Please contact us at firstname.lastname@example.org if it has been more than 15 business days since you placed your order.
Overnight shipping available for 15cm-20cm for all moon lamps!
All orders that have been placed successfully and are making their way through our picking and packing stages will be accompanied by an order confirmation directly via email. This should arrive in your inbox within 1 hour of purchase, but can sometimes land in your junk/spam folder so if it hasn’t arrived, don’t forget to look there!
If you are still not sure if your order was successful, please check with your financial institution or by looking inside your PayPal or AfterPay account, as appropriate.
We will endeavor to send your items as one delivery. However as we have more than one warehouse locations, your items may come from different locations and will arrive separately. You will have separate deliveries and tracking numbers .
We aim to provide our customers with products of the highest standard and quality. If you received an item with a manufacturing fault, we will help resolve the problem as fast as possible. If you receive your item but are unhappy with the purchase, will not refund the item unless it arrived damaged, deformed or significantly different to what was described or pictured on our website.
Please help us by providing a photo or two showing the defect/fault, which will speed up the returns process. Contact us via email at email@example.com. For more information please see our return/refund policy.