Returns and Refund Policy

If you are not satisfied with our product(s), please contact us using the form below or email us at enquire@ultimatemoonlamps.com.au  within thirty (30) days of purchase. All products must be returned 100% complete, including all components, original boxes and packing materials, manuals, and other accessories provided.

In returning products to us, customer must pay the return freight. Return packages by C.O.D will not be accepted. Only the return freight for incorrect items delivered to the customer will be paid for by us. 

Please ensure that returned items are the ones that you purchased from us. We are not responsible for any item sent to us that is not our product.

Return Policy for Clearance Promotional Items

If you are not satisfied with our product(s), please contact us within thirty (30) days of purchase. And products must be returned 100% complete, including all components, original boxes and packing materials, manuals, and other accessories provided. We reserve the right to charge a twenty-five percent (25%) restocking fee for NON-DEFECTIVE returns.

A replacement will be arranged for all defective products returned, subject to verification of defect. However, products so returned must be 100% complete.

Refund request would be accepted ONLY when replacement items are not available.

Damage upon delivery

If there is any damages to the product or accessories when delivered.  Please take some pictures of the damages and fill in the Damage on Delivery form below.  Once photos are checked by our technician, you will be responded with your options going forward.

Refund & Return Form

Damage on Delivery